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Shipping policy
Your order is important to us! We make every effort to deliver your order in a timely manner. Before you place your order, please read through the various delivery options and pick the method that best suits your needs. Questions? Send us a quick email to sales@kencend.com and we'll get you an answer promptly. Due to inventory issues, if a disruption in shipping causes an order to be returned to sender, this may result in a refund rather than an exact replacement.
Due to high shipping volumes, it may not be possible to adjust your order once your order has been received and confirmed by Black Diamond.
Orders received on Fridays, after 11 a.m. Mountain, or over the weekend, will process and ship on the following Monday or business day.
We make every effort to ship FedEx 2-Day Air and FedEx Overnight requested orders the same business day we receive them. Orders should be received at Black Diamond by 12 p.m. Mountain to ensure this service. Please note that Saturday delivery is not available for FedEx 2-Day or Overnight shipments.
Free Shipping Exclusions.
Crash Pads, Portaledges, Skis, and Rope Spools are not eligible for Free Shipping.
Pro customer accounts are not eligible for Free Shipping.
Backorders/Stock-outs
Our goal is to ship all orders complete and on time. Occasionally we'll have an unplanned backorder or stock-out situation. In this situation we'll contact you with a notification or offer of a comparable substitute product.
Please note that shipping and delivery times stated are business days and do not include weekends or holidays.
United States Ship Methods
Economy: 6-10 business day delivery
USPS: 3–7 business day delivery — orders must be received by 12pm Mountain for same-day shipping. This is the primary shipping method for PO Box, APO/FPO and general delivery.
Next Day: Delivers next business day — orders must be received by 12pm Mountain for same-day shipping - Not available for PO Box and APO/FPO addresses
2 Day: Delivers 2nd business day — orders must be received by 12pm Mountain for same-day shipping - Not available for PO Box and APO/FPO addresses
Ground Shipping: 2-6 business day delivery (contiguous 48 States only) — orders must be received by 12pm Mountain for same-day shipping - Not available for PO Box and APO/FPO addresses